Shipping policy
Terralux Shipping Policy
At Terralux, we are committed to delivering your handcrafted crystal jewelry with care and efficiency. Below is our shipping policy, providing you with all the information you need regarding shipping times, costs, and procedures:
Shipping Times
Most orders arrive within 5-10 business days from the date of shipment. Shipping times may vary depending on your location, but we strive to ensure your jewelry arrives promptly and in perfect condition.
Shipping Times
Most orders arrive within 5-10 business days from the date of shipment. Shipping times may vary depending on your location, but we strive to ensure your jewelry arrives promptly and in perfect condition.
Shipping Costs
Enjoy free shipping on orders over $50.
For orders under $50, shipping costs will be calculated at checkout based on your location and preferred shipping method.
Shipping Methods
We offer standard shipping via reliable carriers to ensure safe and timely delivery. Expedited shipping options are available for those who need their items sooner. Please contact us for more information about upgrading your shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey. If you experience any issues with tracking, please don’t hesitate to reach out to us for assistance.
International Shipping
We are pleased to offer worldwide shipping to most countries. Our international shipping covers major destinations, including:
Europe:
Luxembourg
Monaco
Netherlands
Norway
Portugal
Slovakia
Spain
Sweden
Switzerland
United Kingdom
Ireland
France
Germany
Greece
Czechia
Finland
Hungary
Iceland
Italy
North America:
Mexico
United States
Canada
South America:
Uruguay
Brazil
Argentina
Chile
Colombia
Costa Rica
Africa:
Central African Republic
Egypt
Oceania:
New Zealand
Australi
International shipping fees and estimated delivery times will be calculated at checkout based on your destination. Please note that customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Shipping Issues
If your order is lost or damaged during transit, please contact our customer support team immediately. We will assist in investigating the issue and, if necessary, initiate a claim with the shipping carrier to resolve the matter as quickly as possible.
Questions?
If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to our customer support team at terraluxgem@gmail.com
Thank you for choosing Terralux. We are dedicated to providing you with exceptional service and ensuring your experience with our crystal jewelry is smooth and enjoyable.